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DiscreetBuild on standards, not promises.
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Explore our products
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White Borneo
Price range: 3,50 € through 122,95 € -
White Honey
Price range: 3,50 € through 122,95 € -
White Maeng Da
Price range: 3,50 € through 122,95 € -
Premium White
Price range: 3,50 € through 122,95 €
Experience matters.
That's why customers choose us.
FAQ - Quick answers
Ordering & Payment
Which payment methods do you accept?
We currently accept payment by bank transfer.
If you would like to pay via PayPal, simply place your order first and contact us afterwards by email, Telegram or our website chat. We will provide you with the necessary payment details.
Additional payment options will also be available in the future.
When will my order be processed?
Your order will be processed as soon as we receive your payment.
Sending us a screenshot or confirmation of your payment can help speed up the process, as we may be able to prepare your order before the payment is visible in our account.
Can I change or cancel my order?
Yes. You can change or cancel your order as long as it has not yet left our warehouse.
If you would like to make a change or cancel your order, please contact us as soon as possible.
Do I need an account to place an order?
No. You do not need to create a customer account to place an order with us.
You can simply complete your order as a guest.
Will I receive an invoice?
Yes. Your invoice will be sent to you by email.
For discretion and privacy, we do not include invoices or other payment documents inside the parcel.
How long do I have to pay for my order?
Your order will remain open for 14 days while we wait for your payment.
If we have not received your payment within this period, the order will be cancelled automatically.
What should I use as the payment reference?
Please use only your order number as the payment reference when making a bank transfer.
This allows us to quickly and correctly match your payment to your order. If you use a different or additional payment reference, it may take longer for us to identify your payment and process your order.
Shipping & Delivery
Which countries do you ship to?
We ship to all countries on the European continent.
For available shipping methods, carriers, estimated delivery times and shipping costs for your country, please check our Shipping Table.
How quickly will my order be shipped?
Orders with payment received before 12:00 PM are normally dispatched on the same business day.
Depending on the current order volume, there may occasionally be a slight delay. We also do our best to dispatch orders on the same day when payment arrives after 12:00 PM whenever possible.
Which shipping carriers do you use?
We work with different shipping carriers depending on the destination country and selected shipping method.
You can find all available carriers and shipping options for your country in our Shipping Table.
How long does delivery take?
Estimated delivery times depend on the destination country and selected shipping method.
You can find the estimated delivery times for each country in our Shipping Table.
Please note that all delivery times are estimates and cannot be guaranteed.
Will I receive a tracking number?
Yes. Every order is shipped with tracking.
You will receive your tracking information once your order has been prepared and shipped.
Do you offer express shipping?
Yes. We offer several express shipping options for faster delivery.
The available express services depend on the destination country. Please check our Shipping Table for the available options.
Can you deliver to parcel lockers Access Points?
Yes. We can deliver to parcel lockers and Access Points in Germany as well as in selected other countries.
Availability depends on the destination and shipping carrier.
If you are unsure whether delivery to your preferred pickup location is possible, simply contact us via our website chat, email or Telegram before placing your order.
My tracking has not updated yet. What should I do?
Tracking information may sometimes take a little time to update after an order has been completed.
If there is still no tracking update 24 hours after your order has been completed, please contact us and we will be happy to check the shipment for you.
My parcel is marked as delivered, but I haven’t received it. What should I do?
Please contact us as soon as possible.
We will check the available tracking information and help clarify the situation with the shipping carrier.
What happens if my parcel is returned to you?
This depends on the reason the parcel was returned.
If the return was caused by an incorrect or incomplete address provided with the order, additional shipping costs may apply before the parcel can be sent again.
If the return was caused by an error on our side, we will of course take care of the issue.
If you are unsure why your parcel was returned, simply contact us and we will review the case individually.
What happens if customs refuses my parcel?
If customs refuses to allow your parcel to enter the destination country and the shipment cannot be delivered, we will refund the full amount paid for the order, including the original shipping costs.
What about customs duties or import charges?
Customers in countries where customs duties, import taxes or other import requirements may apply can contact us before ordering if they have any questions.
We will be happy to provide the information available to us regarding shipping to your destination.
Can you guarantee a specific delivery date?
We always aim to dispatch orders as quickly as possible, but once a parcel has been handed over to the shipping carrier, the exact delivery date is outside our direct control.
Any delivery times shown on our website or in our Shipping Table are therefore estimates and not guaranteed delivery dates.
Returns, Problems, Refunds
Can I return my order?
Yes. You can return unopened products within 14 days of receiving your order.
Please contact us before sending anything back so we can provide you with the necessary return information.
Can I return an opened product?
Opened products cannot be returned.
However, depending on the circumstances, we may still offer a full or partial refund after reviewing the individual case. If you experience any problem with a product, please contact us and we will be happy to look into it.
Who pays the return shipping costs?
This depends on the reason for the return.
If we made a mistake with your order, we will of course cover the return shipping costs.
If the return or exchange is requested because of an ordering mistake made by the customer, the customer is responsible for the return shipping costs and any additional shipping costs associated with the exchange.
What happens if I receive the wrong product?
If we accidentally send you the wrong product, please contact us.
We will cover the return shipping costs for the incorrectly shipped, unopened product. Once it has been returned to us, you can choose between receiving the correct product or a refund.
Approved refunds are normally processed within 1–3 business days.
What happens if my parcel gets lost?
If your parcel is lost during transit through no fault of your own, we will take full responsibility.
Once the situation has been confirmed, we will make sure you do not suffer any financial loss as a result.
This does not apply where delivery failed due to incorrect or incomplete delivery information provided with the order.
What happens if my parcel is returned because of an incorrect address?
If the address provided with the order was incorrect or incomplete, the customer is responsible for any additional shipping costs required to send the parcel again.
If the addressing error was made by us, we will of course cover all additional costs.
What happens if customs refuses my parcel?
If customs refuses the shipment and the parcel therefore cannot be delivered, we will refund the full amount paid for the order, including the original shipping costs.
Approved refunds are normally processed within 1–3 business days.
How will I receive my refund?
Where possible, refunds are issued using the same payment method that was used for the original payment.
Approved refunds are normally processed by us within 1–3 business days. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
What should I do if I have a problem with my order?
Please contact us via email, Telegram or our website chat and include your order number.
We will review the situation individually and work with you to find an appropriate solution as quickly as possible.
Discreet Packaging
Is my order shipped discreetly?
Yes. Discreet shipping is standard for every order.
All orders are shipped in plain, neutral packaging with no indication of the contents on the outside of the parcel.
What information appears on the outside of the parcel?
We use plain shipping boxes without our branding or any indication of the products inside.
A private, neutral sender name is used on the shipping label. From the outside of the parcel, it is not possible to tell what you have ordered.
Are the products inside discreetly labelled?
Yes. Our product labels are also kept neutral and discreet.
If you prefer, we can completely leave the product labels off your order. Simply let us know when placing your order or contact us before your parcel is dispatched.
Can I request completely unlabelled products?
Yes. If you would prefer your products without labels, just let us know.
We can ship your order with the product labels completely removed upon request.
Can I request additional discreet packaging?
Yes. If you have any special requirements regarding discreet packaging or shipping, please contact us.
We will do our best to accommodate individual requests whenever possible.